Terms & Policy

Payment

  • 50% deposit needed before any order can be produced
  • 50% remaining balance due before shipment
  • We accept all major credit cards
  • A rush fee may apply to an order that is needed quicker then the standard 4-6 week

Shipping/Returns

  • Shipping cost will be added to final invoice if applicable
  • Any issues with product or return request must be made within 5 Business days of receiving products
  • Downstream will provide return labels for any defective product received
  • Downstream will accept responsibility on any product that is found to be damaged.

Production Time

  • Screen Print 7-10 business days from art approval and order submission
  • Embroidery 7-10 business days from art approval and order submission
  • Sublimation turn time can vary from 15-30 business days from art approval and order submission

Order Submission

  • All orders must be submitted with approved art
  • All orders must be submitted with Downstream excel spreadsheet completely filled out
  • Downstream has no minimum orders
  • Add on orders will be accepted, however Downstream cannot guarantee the same delivery date as original order placed.
  • Downstream can provide sizing samples for team fittings upon request